Third Party Administrators (TPAs) have advised NEEBCo they are unable to process Health Reimbursement Arrangement (HRA) claims that are set up to transfer claims data via a direct feed.  Please contact your NEEBCo Account Manager or TPA for guidance on processing HRA claims.  Most are able process HRA claims with an explanation of benefits if one is available.

Below are some important Answers to billing related Frequently Asked Questions (FAQs) posted on the Point32Health website.

Were May Harvard Pilgrim premium invoices issued to employer groups?

May premium invoices for employer groups in the April 15 billing cycle were generated and sent out prior to the outage. This includes paper bills, paperless and online billing. However, unless they were downloaded prior to the outage, paperless and online billing statements are not available to view.

May premium invoices for employer groups in the April 20 or April 25 online billing cycle were not generated due to the system outage. These groups will be invoiced during the next invoice cycle, which is currently to be determined. During the system outage, we cannot provide copies of invoices.

Is there an extension of the due date/grace period for the May Harvard Pilgrim premium invoices due to the system outage?

Premium payment due dates have been extended to May 31.

I want to make a payment for my company, but I don’t know how much we owe. How can I get that information?

Currently, we do not have access to that information. However, you can use your most recent invoice and pay the amount in the “Current Premium” field, and it will be reconciled in a later billing cycle.

Once the systems are back online, how long will it take to correct billing with membership adjustments?

We do not currently have a timeline. We will share more information as soon as it’s available.

How can I remit payment for my company?

During the system outage, Harvard Pilgrim can only accept payments via check or wire transfer.

If my company has previously set up automatic monthly payments with Harvard Pilgrim, will those payments be accepted?

No, automatic payments will not be taken until our systems are restored.

During the system outage, Harvard Pilgrim can only accept payments via check or wire transfer.

I want to pay by check now, but I have an automatic payment set up. How can I be sure that the auto payment is not deducted from my account as well?

All payments received during the outage will be processed prior to running automatic payments. If you paid your premium by check, nothing will be deducted from your account.

If I submitted a check, how can I be sure it will be applied to my account and that I will not be marked as past due?

All payments received during the outage will be posted once the system is restored. Until then, you can confirm we received your payment by checking with your banking institution.