Credit protection for current and former Anthem members potentially impacted by the cyber attack is available as of February 13, 2015.

Members are being offered identity repair assistance and credit monitoring services via AnthemFacts.com. Affected members can start accessing these services prior to receiving a mailed notification from Anthem, which will be sent in the coming weeks.

For members who have been impacted by the cyber attack, identity repair assistance is automatically available and does not require enrollment. Additional credit monitoring services are also available at no cost, but do require a member to enroll as personal information and consent to monitoring must be provided by the member.

Members who prefer telephone service may call 877-263-7995 for assistance. Phone lines will be open 9 am to 9 pm ET Monday to Saturday.

The free identity protection services provided by Anthem include two years of:

• Identity repair assistance: Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit, and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
• Credit monitoring: At no cost, members may also enroll in additional protections, including credit monitoring. Credit monitoring alerts consumers when banks and creditors use their identity to open new credit accounts.
• Child identity protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.
• Identity theft insurance: For individuals who enroll, the company has arranged for $1,000,000 in identity theft insurance, where allowed by law.
• Identity theft monitoring/fraud detection: For members who enroll, data such as credit card numbers, social security numbers and emails will be scanned against aggregated data sources maintained by top security researchers that contain stolen and compromised individual data, in order to look for any indication that the members’ data has been compromised.
• Phone alerts: Individuals who register for this service and provide their contact information will receive an alert when there is a notification from a credit bureau, or when it appears from identity theft monitoring activities that the individual’s identity may be compromised.

Anthem is not calling members regarding the cyber attack and is not asking for credit card information or Social Security numbers over the phone. Members who have provided email addresses to Anthem and have opted in to receiving communications may receive an email directing them to visit AnthemFacts.com to sign up for services. The email will not ask for personal information and will not contain a link to any websites other than AnthemFacts.com.